Shipping policy

Effective date: October 20, 2026

This policy explains how we ship orders from stricklekitchen.com.

Where we ship

We ship to street addresses in the lower 48 states and Washington, DC. We don't ship to Alaska, Hawaii, US territories, PO boxes or military (APO, FPO, DPO) addresses yet.

If your order has a PO box address, we will email you to ask for a street address. If we can't get one, we cancel the order and refund you in full.

We don't ship outside the US.

What it costs

Shipping is free. Any sales tax is shown at checkout before you pay. There are no import fees for you to pay.

When it arrives

Estimated arrival: most orders arrive 5 to 9 days after you order. A few take up to 2 weeks.

Most orders ship within 1 to 2 business days. A Gift 2-pack may come in two boxes on different days, and an extra disc in its own box. Holidays and bad weather can add time. The estimate is our honest best guess, not a fixed delivery date.

Business days are Monday to Friday, not counting US federal holidays.

Your order confirmation email means we got your order. It doesn't mean your order has shipped.

Tracking

When your order ships, we email you a tracking number. Sometimes the number arrives a little before the carrier picks up the parcel, so the first update can take a day or two.

If your order can't ship on time

We ship every order within 5 business days of your order. If we learn that we can't, we email you before those 5 business days are up. The email gives the reason, a new shipping date and a choice: wait, or cancel for a full refund.

  • If the new date is 30 days or less after the date we first gave, we ship by the new date unless you tell us to cancel.
  • If the new date is more than 30 days later, or we can't give a date, we cancel and refund you unless you tell us you want to wait.
  • If it is late again, we ask again. This time, if you don't answer before the new date, we cancel and refund you.

You can cancel an order that hasn't shipped at any time. We send refunds for cancelled orders within 5 business days.

Late, lost or damaged parcels

  • Not here yet? If your order hasn't arrived 14 days after you ordered, or tracking hasn't moved for 5 business days, email us with your order number. We check with the carrier and tell you what we find.
  • Lost? If the carrier confirms the parcel is lost, we send a new one or refund you in full. You choose.
  • Says delivered, but it isn't there? Look around your door and ask neighbors and people at home. The carrier sometimes marks a parcel delivered a day early. If it is still missing after one day, email us within 30 days of the delivery date. We ask our fulfillment partner to open a claim with the carrier. If the parcel isn't found, we send you one replacement or refund you in full. You choose.
  • Broken, wrong or missing a part? Email us a photo within 60 days of delivery. We send a replacement or refund you in full. You don't need to send anything back.

Wrong address or changed your mind before it ships

Email us as soon as you can. If your order hasn't gone to our fulfillment partner yet, we can fix the address or cancel and refund you in full. Once it has shipped, we can't change it, but our 60-day money back in the Refund policy still applies.

If the carrier can't deliver because of an address problem and the parcel goes back, we email you to agree on what happens next. We never charge you for a second delivery without asking first.

Questions? Email hello@stricklekitchen.com.